Privacy Policy

1. Introduction

• This privacy policy outlines how we collect, use, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA).

2. Data Collected

• We may collect personal information such as your name, email address, phone number, and address when you interact with our website.

3. Use of Data

• Your personal data may be used for purposes such as:
  

  • Processing orders and transactions
  • Sending updates and newsletters
  • Responding to inquiries and customer support

4. Data Protection

• We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

5. Disclosure to Third Parties

• We do not sell or rent your personal data to third parties. We may share your information with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

6. User Rights

• Under the PDPA, you have the right to access and correct your personal data. You can request to view or amend your information by contacting us.

7. Changes to the Policy

• We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

• For any questions regarding this policy or our data practices, please contact us at admin@farmasiazara.my .

Refund Policy

1. Introduction

• We aim to provide quality products/services and ensure customer satisfaction. This refund policy outlines the conditions under which you may request a refund.

2. Eligibility for Refund

• You may request a refund if:
  

  • The product is defective or damaged
  • The product does not match the description
  • You request a refund within 7 days of receiving the product

3. Refund Request Procedure

• To initiate a refund, please:
  

  • Contact our customer service at admin@farmasiazara.my
  • Provide your order number and reason for the refund request
  • Return the product in its original packaging

4. Refund Processing Time

• Refund requests will be processed within 3 days of receiving your returned item.

5. Additional Terms

• Certain items may not be eligible for refund, such as:
  

  • Products that have been opened or used
  • Digital products or services once accessed

6. Contact Us

• If you have any questions about our refund policy, please contact us  at admin@farmasiazara.my